GENERAL CONDITIONS OF SALE AND USE

GENERAL CONDITION OF SALE

Website https://www.ideospa.com/en

ARTICLE 1 - ORDER The placing of an order by our customers, by clicking on the "validate" button, implies for them the pure and simple acceptance of all the clauses stipulated in our conditions of sale. The conditions of purchase stipulated by our customers, whether printed or not, are binding on us only if they have been expressly accepted by our Company when the orders are recorded. All the information contained in the site is presented in French. All product names and brands mentioned are trademarks or registered trademarks of their respective holders. The technical information provided on this site is subject to change without notice. The photos and descriptions of the products are given for information only and may change at any time. These conditions apply to the sale of Gift Vouchers on the store accessible via the Internet. They are automatically made available to the buyer on the home page of the website https://www.ideospa.com/en. It suffices for the buyer to click on "General Conditions of Sale" (hereinafter referred to as C.G.V.) to find out the conditions of his order, even before he has started the ordering process. Consequently, the fact of placing an order implies the buyer's full and unreserved acceptance of these C.G.V. The fact that the seller does not take advantage at a given time of any of the provisions hereof cannot be interpreted as a waiver of the right to take advantage of any of the said conditions at a later date.

ARTICLE 2 – METHOD AND DELIVERY TIME By e-mail: the gift voucher is sent immediately to the address indicated by the buyer. By mail: 2 to 5 working days from dispatch. By click'n'collect: the preparation of the order is 24 working hours

ARTICLE 3 - PRICES Unless there is a special promotional offer, the applicable prices for Gift Vouchers are those listed in the Price List in effect on the date of purchase. For IDEOSPASS, the prices are those applicable on the date of treatment. Any purchase, whatever its origin, is payable in euros only. IDEOSPA reserves the right to modify its prices and services at any time. The prices indicated are: - In Euros: 1 €uro = 6.55957 Francs - All Taxes Included: 20.00% VAT included for products - For gift vouchers and IDEOPASS, VAT is collected when the voucher is consumed.

ARTICLE 4 - REGULATION Gift vouchers are payable in full upon purchase, they are neither refundable nor exchangeable. Unconsumed treatments will not be reimbursed. Payment: credit card (visa, Mastercard, CB) to be made at the time of the order. If payment is not made on the due date, the company may suspend all its delivery commitments. A PRE-PAYMENT CANNOT BE PURCHASED WITH A PRE-PAYMENT: ex: you cannot buy a package with an IDEOSPASS

ARTICLE 5 - VALIDITY OF DEPOSITS - GIFT VOUCHERS - SLIMMING PACKAGES The validity of gift vouchers is 10 months Excluding exceptional offers (eg: Valentine's Day, Mother's Day, etc.). Gift vouchers not used by the expiry date shown therein will not be subject to any extension of validity or refund. Special case: From January 1, 2021: Upon written request, a gift voucher can be extended according to the following provisions: Validity date exceeded for more than 30 days: 10% increase in the value of the gift voucher Validity date exceeded by more than 2 months: 30% increase in the value of the gift voucher Validity date exceeded by more than 3 months: 50% increase in the value of the gift voucher After 4 months, the gift voucher is definitively closed and cannot be used. The increase will be calculated according to the appointment date set

THE DEPOSIT PAYMENT: all or part of the amount of the service in view of a reservation for an appointment is valid for 3 months. It is not refundable. Any appointment not honored or not canceled 48 hours before the appointment is considered sold out.

PACKAGES : Sale of x times the same service: for example 10

LE RELAX massage sessions The slimming or massage packages are valid for 1 year from the date of the first payment. Any treatment not carried out during the year is considered to have expired, it cannot be requested to refund or transform the amount paid. Any appointment not honored or not canceled at least 48 hours in advance will then be considered paid.

ARTICLE 5 BIS - MODIFICATION OF THE VALIDITY OF GIFT VOUCHERS DUE TO THE CODIV19 HEALTH CRISIS Due to the health crisis which led to the closure of the establishment from March 16 to May 11, 2020. The validity of gift vouchers will be modified as follows: - Gift vouchers that expired between March 14 and July 10 will be automatically extended until August 31. - Gift vouchers that expired between July 11 and January 11, 2021 may be extended. This extension request must be made by email (contact form) before July 10, 2020. The validity of the voucher will then be extended by 60 days. The surname, first name of the beneficiary and the number of the gift voucher must be provided in the request. Outside of these fields of application, no extension may be granted.

THE IDEOPASS: The validity of an IDEOPASS is 18 months. This voucher allows the beneficiary to choose the service they wish to benefit from. It may be consumed in several installments within its validity period.

ARTICLE 6 - SECURITY No data from your bank details is transmitted or stored on our site. Online payment is made directly through the site of our banking partner.

ARTICLE 7 - COMPLAINTS They can only be made by registered letter with acknowledgment of receipt.

ARTICLE 8 - CONFIDENTIALITY We protect the information you transmit to us. You have a right of access to the data concerning you, as well as a right to modify and delete them (art 34 of the Data Protection Act of January 6, 1978). All you have to do to exercise this right is to send a letter to our customer service. Under no circumstances will IDEOSPA communicate confidential information related to your account. In addition, all the banking information that you communicate to us, during an online purchase, is neither stored nor visible on the Internet. No one can intercept the information you send.

ARTICLE 9 - APPLICABLE LEGISLATION AND COMPETENT JURISDICTION This contract is subject to French law. Any dispute arising in connection with the execution or interpretation of this contract will be brought before the jurisdiction of the Court of VALENCE

ARTICLE 10 - WITHDRAWAL TIME AND RETURN OF GIFT VOUCHERS OR GIFT VOUCHERS In accordance with the regulations in force, the buyer has a period of 14 calendar days from the date of purchase to exercise his right of withdrawal without having to justify reasons or pay penalties. To exercise this right, the buyer must, within this period, inform the Company of his decision to withdraw, by letter addressed to the registered office of the Company (Customer Service) or by e-mail to the following address ideospa- valence@ideospa.com After verification of the non-use of the Voucher by the Customer or the Beneficiary, the Voucher will be deactivated by the Company and can no longer be presented or consumed. The Customer acknowledges that the right of withdrawal cannot be implemented for any Voucher already used, in whole or in part or committed to making an appointment. When the right of withdrawal is exercised by the Customer and after verification of its non-use, the Company undertakes to reimburse the latter for all the sums paid at the latest within 14 days from the date on which it will have been informed of the Customer's decision to withdraw.

ARTICLE 10 BIS - DEADLINES FOR WITHDRAWAL AND RETURN OF PRODUCTS Pursuant to Article L.121-16 of the Consumer Code, you have the option of returning, at your expense, to the address of our head office, the product within 7 (seven) days) from delivery, for exchange or refund, in good condition and in its original packaging with the original invoice.

ARTICLE 11 - ACCESS TO CARE Making an appointment or access to treatment assumes that the client has no contraindication to receiving a treatment, a session in the hammam, balneotherapy, etc. The hammam is forbidden to pregnant women For optimal care, the client is asked to arrive 15 minutes before the start of the treatment, in case of delay the practitioner will be forced to reduce the duration of the treatment, no refund can be demanded. In accordance with the law, these services are aesthetic comfort massages with no medical or erotic purpose.